How to Change my Phone Number/Email?

This procedure outlines the self-service steps required to securely update your registered contact information, which is necessary for account access and security notifications. This process requires active access to your current security measures.

Step-by-Step: Changing Your Registered Email or Phone Number on Solcex

Prerequisites

• You must have access to your current (old) registered email or phone number.

• You must have access to your active Google Authenticator (2FA) application.

1

Initiating the Change in Security Settings

• Login to Solcex: Log into your Solcex account via the official website.

• Navigate to Account Safety: Go to your Account Profile and select "Account Safety" section.

• Select Change Option: Locate your registered Email Address or Phone Number and click the "Change" option next to the contact detail you wish to update.

2

Verification of Old and New Details

• Old Contact Verification: A one-time verification code will be sent to your current (old) email address or phone number. You must retrieve and enter this code on the Solcex page.

• Input New Contact Detail: Enter the desired new phone number or new email address into the designated field.

• New Contact Verification: A separate confirmation code will be immediately sent to the newly entered phone number or email address. This code must also be retrieved and entered to prove ownership of the new contact detail.

3

Final Security Confirmation and Completion

• Phone Verification Code: enter the 6-digit one-time password (OTP) sent to your phone via WhatsApp.

• Two-Factor Authentication (2FA) Code: Enter the current 6-digit one-time password (OTP) generated by your Google Authenticator application into the required field.

• Finalize Update: Click "Change" to execute the update.

Mandatory Security Lock:

Upon successful completion, your account's withdrawal functionality will typically be suspended for a mandatory security period, This measure protects your funds against unauthorized changes.